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Return to shopAbout Us
1. What is skg-kaiyun?
skg-kaiyun is a premium online store based in Singapore. We offer a wide selection of home goods, personal care products, kitchenware, daily necessities and smart home appliances with cost-effective bundle deals.
2. Where is your office and how can I contact you?
Address: 17th Floor, Chung Shing Building, 6-8 Jordan Road, Jordan, Hong Kong Email: skg-kaiyun@gmail.com
Account & Order
1. Do I need to register an account to place an order?
No registration is required. You can check out as a guest. Creating an account allows you to save delivery addresses, view order history and enjoy exclusive offers.
2. Can I modify or cancel my order after placement?
You may edit order details or cancel your order via email before shipment. Changes and cancellations are not available once the parcel has been dispatched.
3. How to track my shipment?
After delivery, we will send the tracking number to your registered email. You can check the delivery status with the tracking number on our website.
Delivery & Shipping
1. Which areas do you ship to?
We currently deliver to all regions across Singapore.
2. How long will it take to receive my order?
In-stock items will be shipped within 1-3 working days. Standard delivery in Singapore takes 24-48 hours after dispatch. Delivery of large items or promotional bundles may take slightly longer.
3. Can I request a specific delivery time?
You may leave your preferred delivery time in the order notes. We will arrange accordingly subject to logistics schedule.
Payment
1. What payment methods are accepted?
We support major credit cards, debit cards and popular e-wallets. All payment transactions are fully encrypted to protect your information.
2. Payment succeeded but order shows unpaid?
Please keep your payment receipt and contact us via skg-kaiyun@gmail.com with your order number and payment time. We will verify and update your order within 24 hours.
Products
1. Are all products authentic?
All items are sourced from official authorized channels. We guarantee 100% genuine products.
2. Can I split or change items in bundle sets?
Bundle packages are pre-set combinations. Splitting, replacing or exchanging individual items is not supported. Please check product details carefully before purchasing.
3. Do home appliances come with after-sales service?
Large home appliances and kitchenware are covered by standard official after-sales support. Feel free to contact us if you encounter any quality issues